Introduction The Leadership and Systems Management program outcome comprises medical terminology, chronic disease drivers, health care delivery systems, health care provider roles, and foundational concepts of health care informatics. These courses helped me further develop my role as a leader and better support my team.
Reflections and Artifacts Reflection #1 HCIN 557 Program Outcome As part of the leadership curriculum, we learned how to create a robust business plan from start to finish. This could be opening a new office or implementing a new line of service into the healthcare industry. As I reflect on this course, my business plan was implementing telehealth services for primary and preventive healthcare in Shasta county. During the public health emergency waivers and flexibilities were granted but not all of them were in place at the time this course was taken. 20-30% of primary care services at my current employer were conducted via telehealth and with new guidance rolled out for billing, we are now being paid for those services.
I believe my business model coupled with the public health emergency would be successful and pave the way for new technology being utilized in health care. We have made a lot of progress and established a new normal over the last year and I hope lawmakers do not revert back to outdated reimbursement models. What holds providers back is how they are paid and I’m hoping some of the progress we made during the public health emergency stays.
Reflection #2 HCIN 556 Program Outcome This course develops knowledge and hones skills concerning the management of people in healthcare organizations. It examines issues critical to being an effective leader with an emphasis on practical application. My project was integrating behavioral health into primary health care and ensuring medical records supported medical necessity for reimbursement. There is no doubt this project helped me further develop my skills as a leader. I was responsible for those chosen to be on part of the project team but also the results of those that do not report to me. How do you motivate and influence those who you do not supervise or who may have a higher degree?
To influence and motivate others you think about what organizational goals are bigger than you? I thought about what the mission and vision of the organization is and how does it align with your project. What is the common goal that we all desire and its better care for our patients and wouldn’t it be great if you could get paid for the great work we do – now here’s our chance!
Reflection #3 HCIN 556 Program Outcome The artifact attached here relates to the second reflection submitted. It shows our audit results for January 2020 and what we were tracking for clinical documentation improvement efforts. This was very helpful to measure our success and opportunities for improvement with our clinicians. We even discovered some errors were not the providers but template issues not working properly in the EHR. Looking at the report, you can see we were not doing so good. How do we deliver bad information without demotivating your staff? We kept each other informed of what to do to make improvements, provided timely feedback, and held each other accountable. Some did resist but once everyone was onboard, we started seeing transition in the numbers and remarkable clinical documentation improvement.